The ELM Server properties dialog displays diagnostic and licensing information about the ELM Server.
Licensing
If you are running ELM in evaluation or with a temporary license, the Licensing tab will indicate when the evaluation period expires. If you have purchased ELM, you will receive a Serial Number which must be entered into the ELM Server Properties - Licensing tab. Enter the information exactly as it appears on your Software License Agreement <%Z_SOFTWARE_LICENSE_AGREEMENT%>. If you did not receive an SLA with your purchase, or if you cannot locate your SLA, please contact Sales@firemtsoftware.com
You must activate your license within 7 days after your Serial Number has been entered. If the product is not activated within 7 days, the product is locked until it is activated. If you have Internet access on your ELM Console <%Z_ELM_CONSOLE%> computer, you may activate over the Web. If you don't have Internet access from your ELM Console, you may call or email Fire Mountain Software to request an activation file for your license. We will send a TNTKEY <%Z_TNTKEY%> file to you to activate the license.
To view the Licensing tab:
1.Open the ELM Console.
2.Right-click on an ELM Server and select Properties.
3.Click on the Licensing tab.
Note
If the evaluation period has expired or if you received a temporary serial number which has expired, you must close and re-open the ELM Console after entering a valid serial number for the unlock procedure to complete.
ELM will automatically activate your license. If you do not have internet access or have disabled this option then you can manually update your license by following the procedure below.
To manually activate your license:
1.Open the Licensing tab.
2.To enter your Serial Number, select Edit/Activate.
3.If you have Internet access, select Web Activation, and click the Activate button.
If you do not have Internet access:
1.Contact Fire Mountain Software at Sales@firemtsoftware.com or by telephone at 360-546-0878.
2.Fire Mountain Software will email you a TNTKEY file. Save this file to the file system.
3.Select File Activation and use the Browse button to select the TNTKEY file.
4.Click the Activate button.
Once activated, the number of Agents in-use and total number of Agents for the license, by class, are displayed in the Licensing dialog. In the example figure below, this license allows various quantity available and also shows that 2 licenses are in use for Class I Core. This indicates 8 Class I Core licenses are still available along with all other licenses.
If you have any licensing or registration questions, please contact Fire Mountain Software's Sales Department: Sales@firemtsoftware.com.
Modules
This tab displays module (DLL), process, thread, and other diagnostic information about the ELM Server <%Z_ELM_SERVER%> and ELM Console <%Z_ELM_CONSOLE%>. Fire Mountain Software's Product Support Group may request this information.
To view the Modules tab:
1.Open the ELM Console.
2.Right-click on an ELM Server and select Properties.
3.Click on the Modules tab.
To copy the Module information:
1.Right-click anywhere in the module details.
2.Click Select All to highlight all the module details.
3.Right-click the highlighted area and click Copy.
4.Open a text editor and paste the module details to a text file.